Managing Conflicts, Complaints & Duty in Care Setting: Resolving Challenges Professionally

Picture this: you're working in a care setting, and a conflict arises between staff members or between a staff member and a patient. The situation is tense, emotions are high, and you're not sure how to proceed. What do you do? This is where the Managing Conflicts, Complaints, and Duty in Care Settings course comes in. Through this course, you will gain the skills and knowledge needed to navigate these challenges professionally, ensuring a safe and healthy work environment for all.

Conflicts, complaints, and duty are a fact of life in these types of jobs, but knowing how to handle them is crucial. This course covers a range of topics, including decision-making in care management, data and information intelligence, stakeholder roles, and conflict resolution. You will learn about the importance of value and priority, the role of reviews and evaluation, and how to evaluate the processes used in conflict resolution. With this knowledge, you will be equipped to handle any conflict or complaint that arises, ensuring that your care setting operates smoothly and professionally.

In conclusion, our course is a must-have for anyone working in care settings in the UK. By taking this course, you'll learn how to handle conflicts and complaints professionally, ensuring that everyone involved feels heard and respected.

Don't miss out on this opportunity to improve your skills and create a safer, healthier environment for your patients and staff.

Learning Outcomes:

Through the course, you will gain the knowledge and abilities to

• Develop skills in conflict resolution and complaint management in care settings.
• Understand the importance of stakeholder management and data intelligence in care organisations.
• Gain the ability to make informed decisions based on value and priority in.
• Learn how to evaluate processes used in conflict resolution and complaint management.
• Understand the role of reviews and evaluation in care settings.

This course is designed to equip individuals working in care settings with the skills and knowledge needed to navigate conflicts and complaints professionally. Through a range of modules, you will learn about decision-making in care management, stakeholder roles, data intelligence, and much more. You will gain a deep understanding of conflicts, complaints, and duty in care settings and learn how to manage these challenges effectively. By completing this course, you will be equipped to handle any conflict or complaint that arises in your care setting, ensuring a safe and healthy work environment for all.

Course Curriculum:

• Module 01: Decisions-Making in Care Management
• Module 02: Data, Information and Intelligence
• Module 03: Value & Priority
• Module 04: Stakeholders' Role
• Module 05: Reviews and Evaluation
• Module 06: Evaluation of Process Used
• Module 07: Conflicts, Complaints & Duty

Our Specialised Delivery Method:

Interactive Learning Materials: The course modules were created using an EdTech industry-recognised tool to keep you engaged at all times. With this tool, you get interactive, engaging and top-notch course contents. In our courses, you can take advantage of features like—

• Drop Down Menu
• Drag and Drop
• Flash Card
• Label Graphic
• Timeline View

Responsiveness: In light of contemporary mobile and point-of-need learning trends, our courses are designed to be intrinsically dynamic and provide you with the ultimate e-learning solution. These courses will adapt to any gadget without any extra software.

Learner Friendly Navigation: Our courses are also quite simple to navigate for any learner. These courses are designed with simplicity and a modern flow that appeals to a wide range of learning audiences, regardless of their technological background and gadgets.

Elegant Outline: Our courses are visually appealing, where you can —

• track your progress on the left-side navigation toolbar.
• engage in drag-and-drop sorting activities and
• use the multiple response question to test your understanding of course topics.

This course is ideal for individuals working in care settings, including healthcare assistants, nurses, and doctors, as well as care home managers and administrators. It is also suitable for individuals looking to develop their conflict resolution skills and gain a deep understanding of the challenges facing care organisations.

• Complaints Officer (£20,000 - £30,000 per annum).
• Care Home Manager (£25,000 - £45,000 per annum).
• Healthcare Quality Assurance Manager (£30,000 - £50,000 per annum).
• Mediation Specialist (£25,000 - £40,000 per annum).
• Hospital Discharge Coordinator (£20,000 - £30,000 per annum).

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99